Privacy Policy

This Privacy Policy describes how TalkLuna Technologies Corporation (“TalkLuna,” “we,” “us,” or “our”) collects, uses, and protects personal information.

1. Information We Collect

A. Business Account Information

• Name

• Business name

• Email address

• Phone number

• Billing information

B. Communication Data

When using our services, we may collect:

• Call timestamps and duration

• SMS metadata

• Message content

• AI interaction logs

• Call recordings (if enabled)

C. End-User Information (Processed on Behalf of Customers)

• Phone numbers

• Names

• Message content

• CRM identifiers

We process this data on behalf of customers.

2. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website and services.

Cookies are small text files placed on your device when you visit our website.

A. Types of Cookies We Use

1. Essential Cookies

• Required for website functionality

• Authentication and session management

• Security and fraud prevention

2. Analytics Cookies

• Measure website performance

• Understand user behavior

• Improve features and user experience

Examples may include:

• Google Analytics

• Server-side analytics tools

3. Advertising & Marketing Cookies

• Measure ad performance

• Track conversions

• Enable retargeting campaigns

Examples may include:

• Meta (Facebook) Pixel

• Google Ads tracking

B. How We Use Tracking Technologies

We may use tracking technologies to:

• Understand how users interact with our website

• Measure advertising effectiveness

• Improve product usability

• Prevent fraud and abuse

C. Managing Cookies

You may control cookies through:

• Your browser settings

• Third-party opt-out tools

• Cookie consent banners (where implemented)

Disabling certain cookies may affect functionality.

D. Do Not Track Signals

Our website may not respond to “Do Not Track” signals, as no uniform standard exists.

3. How We Use Information

We use information to:

• Deliver services

• Operate AI systems

• Maintain security

• Prevent fraud

• Improve system performance

• Comply with legal obligations

• Measure marketing effectiveness

4. Communications from TalkLuna

If you create an account, we may send:

• Service notifications

• Billing alerts

• Security updates

• AI summaries

• Optional marketing messages

You may opt out of marketing communications but not essential service communications.

5. SMS Consent & Messaging Data Protection

TalkLuna respects the privacy of SMS communications and consent records.

We collect and process SMS-related data including:

• Phone numbers

• Message content

• Message timestamps

• Delivery metadata

• Opt-in and opt-out records

This data is used solely to:

• Deliver messaging services

• Maintain compliance records

• Prevent fraud and abuse

• Improve service reliability

No Sale or Marketing Use of SMS Data

SMS opt-in data, phone numbers, and messaging consent information will not be sold, rented, shared, or disclosed to third parties for marketing or promotional purposes.

We do not use customer end-user phone numbers for our own advertising or marketing.

SMS data is only shared with:

• Telecommunications carriers

• Messaging infrastructure providers (e.g., Twilio)

• Cloud service providers

And only to the extent necessary to deliver the messaging service.

6. Data Sharing

We may share information with:

• Cloud infrastructure providers

• Telecommunication carriers

• Payment processors

• Analytics providers

• Advertising platforms (for campaign measurement)

• Legal authorities when required

We do not sell personal data.

7. Data Retention

We retain data:

• While accounts remain active

• As required by law

• For compliance and dispute resolution

8. Security Measures

We implement:

• Encryption in transit

• Role-based access controls

• Secure cloud infrastructure

• Monitoring and logging systems

No system is completely secure.

9. International Data Transfers

Data may be processed in Canada, the United States, or other jurisdictions where our service providers operate.

10. Customer Responsibilities

Customers are responsible for:

• Obtaining lawful consent

• Maintaining opt-in records

• Handling data subject requests

TalkLuna acts as a service provider/processor.

11. Your Rights

Depending on jurisdiction, individuals may have rights to:

• Access personal data

• Correct inaccuracies

• Request deletion

• Restrict processing

Requests may be sent to:

privacy@talkluna.com

12. Children’s Privacy

Our services are not directed to individuals under 18.

13. Contact Information

TalkLuna Technologies Corporation
487 Grant Way, L9T0V2
info@talkluna.com

© 2026 TalkLuna Technologies Corporation. All rights reserved.